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These are some of the most common questions that we are asked at the Student Advice Centre.
How do I change or leave my course?
What do I do If I have problems that affect my course?
Where can I replace my student card?
What can I do if I am a victim of crime?
What can I do if I have run out of money?
How do I apply to the Access to Learning Fund?
I have not applied for my Student Loan, is it too late?
What can I do if my house is in disrepair?
My landlord has not returned my deposit, what can I do?
If it is early in the year, and you have a clear idea of the course that you want to transfer to then the procedure is quite simple.
Information about changing courses and the deadlines is in the taught student guide.
If you want to leave university permanently the procedure is simple.
If there is any chance that you may wish to return to Higher Education you need to ensure your LEA is aware of this.
Read about the financial implications of course changes.
It is not normally possible to get work re-marked. You can write to your head of school and ask, but most departments will not consider re-marking work.
If the department will not consider this, and you want to formally request re-marking, you will need to use the Academic Appeals procedure. The appeals procedure is lengthy and you will need to show a strong case. Seek advice on appealing from the Student Advice Centre before deciding whether to appeal.
Read about the Academic Appeals procedure
If you experienced any medical, personal or course difficulties that you believe have affected your performance in any assessments, it is very important to let your parent department and any elective departments know as soon as possible.
Once aware of your circumstances, your department may be able to take your difficulties into account when finalising your marks, deciding your classification or assessing what resit rights you have.
Read about how to submit mitigating circumstances.
Students do not automatically get free prescriptions or help with dental costs etc. You need to pick up an HC-1 form – these are availible from our info area. You need to send this off as explained in the accompanying notes and will receive an HC-2 certificate (exemption from costs and free prescriptions) or and HC-3 certificate (reduced costs) based on income assessment.
Students living in the catchment area can register with Leeds Student Medical Practice.
4 Blenheim Court,
Blenheim Walk,
Leeds
LS2 9AE
Telephone 0113 295 4488
You can refer to www.nhs.uk where you can search for your nearest dentist. You can also contact Leeds Dental Advice Line for information on: 0800 298 5787.
There is a sexual health clinic at LGI.
Leeds Student Medical Practice maintains a list of family planning clinics at http://www.leeds.ac.uk/lsmp/healthadvice/FPClinics/FP.htm.
LUU provides Chlamydia testing in the ARC. This is co-ordinated by the Womens/Welfare officers. See www.luuonline.com for more details.
The Terrance Higgins Trust provides free confidential HIV testing.
1 hour HIV and Rapid STI Testing - Monday evenings 4-7pm
2 Oxford Place,
Leeds,
LS1 3AX.
0113 236 4720.
Pregnancy tests are available from the Student Advice Centre. We can also provide information on other services.
If, for whatever reason, you need a new student card, you should go to Central Student Administration, Level 10, EC Stoner Building.
Information on NUS cards can be collected from the Exec office or LUU Reception.
If you are a victim of crime, there are a number of different people you can contact
The West Yorkshire Police Student Liaison Officer is available to contact with any questions or issue regarding crime prevention; burglary; personal safety; general advice on Police matters and information.
She has a surgery at Unipol, Mondays 1pm-2pm.
07789 753400
twsi@westyorkshire.pnn.police.uk
West Yorkshire Police, non-emergency contact number: 0845 6060606
Student Counselling Centre. 0113 343 4107. www.leeds.ac.uk/studentcounselling
Victim Support at Unipol, Thursdays 1pm-2pm. Trained volunteers who can offer confidential support and information to victims of crime and anti-social behaviour. You can contact them directly on 0113 395 1260 pr info@victimsupportleeds.org.uk
LUU is also a Hate Incident Reporting Centre for our members.
University security can deal with incidents affecting students both on and off campus.
General enquiries: 0113 343 5495
Emergency: 0113 343 2222.
Always let your department know if you have been affected by crime - They can take this into account if it has affected your work
Read our page on mitigating circumstances.
Normally as a full time student you do not have to pay council tax. The exception to this would be if you own your home.
If you live in Leeds or Wakefield and you receive a bill you can get a form from the Student Advice Centre which you need to send to the council. This will prompt them to check your student status. If you live in a different area you can get an exemption certificate from Central Student Administration.
If you are a temporary leaver you should not pay council tax - if you get a bill seek advice from the Student Advice Centre.
If you are an external student it is likely that you will pay council tax as you are not attending University. If you are in this situation seek advice from The Student Advice Centre
Visits the Central Student Administration website to apply for an exemption certificate
If your Government Student Loan is delayed the Student Advice Centre can offer a short term loan until your funding is paid. This is the only time that we are able to lend money.
We have the facility to give very small cash payments in a emergency.
For overseas students we can sometimes raise money from charitable trusts, if there is a small amount lacking and this would prevent you from finishing your degree.
You can collect the form from the leaflet rack on the wall in the Student Advice Centre Info Area. Once completed, and together with all the relevant documentation, take the form to Central Student Administration, Level 10, EC Stoner Building.
If you are trying to recover costs for a dyslexia test, then you should also complete the ALF form. You will need to complete the form and provide evidence that they have paid for or are required to pay for the dyslexia/educational psychology assessment.
Read more about the Access to Learning Fund
If you have begun a course without seeking student support, and change your mind during the course you have 9 months from the start of the course to apply.
You will only be eligible for the student support that would have been available at the beginning of the course.
By law your landlord/agent must keep your property in good repair. This includes maintaining the quality of the structure; the facilities, the utilities supplies; and repairing and maintaining any appliances within the property like fridges, freezers, cookers, washing machines etc. They cannot carry out major improvements without your advance permission; charge you full rent if they are undertaking major renovations; come and go as they please (you should be given at least 24 hours prior notice); or charge you for repairs that are their responsibility.
To get repairs done, you need to contact the landlord in writing, clearly stating what repairs are needed. Give a reasonable time for the works to be done, eg: 24 hours emergency, 5 days for repairs affecting your comfort and enjoyment of the property. Make sure you keep a copy of the letter. If possible take photos of the problem so that you have proof it occurred should you need it at a later date. If you do not get a response from this communication, or are unhappy with the response, contact the Student Advice Centre and we will see if we can help.
Visit our page about disrepair for more information
You pay a deposit so that the landlord/agent is not out of pocket if the property is left in a poor condition or the rent is not paid. Your deposit is a returnable sum. The landlord/agent has to show why they are keeping all or part of a deposit.
For example, if money is deducted for cleaning or damages, an invoice should be provided detailing the exact work and charges.
If you have not got all or some of your deposit back and you think you should have, or refute any deductions, write to the landlord/agent asking for the money to be returned within 14 days and explaining why you disagree with any deductions made. If you have photographs to prove the state of the house when you left, or records of any other work or damages throughout the year, you can include these with the letter to strengthen your case. If your letters do not get the required response, contact the Student Advice Centre and we will see if we can help in any way.
Visit our deposit page for more information
The Student Advice Centre offers a number of free giveaways. There is a limited supply of condoms and personal safety alarms, available from the metal cabinet located in the Student Advice Centre Info Area. There is also a supply of pregnancy tests, available at the Info Desk counter. A student card is required for this. UV pens for security marking your property are also available from the Info Desk.